COLUMBUS, Ohio — A "home warranty" company based out of New Jersey is being sued by Attorney General Dave Yost for misrepresentation and unconscionable business practices.
According to a release from Yost's office, Amazon Home Warranty has had more than 1,200 consumer complaints filed against them with the Better Business Bureau and AG's office since 2018.
The Wyoming company is based in New Jersey but has a Columbus address listed for their customer service, the release says. Amazon Warranty Administrators lists a Dublin address but is not registered with the secretary of state's office, per Ohio law.
According to the release, the home warranty company is not related to Amazon.
The lawsuit, filed this week in Franklin County Common Pleas Court, alleges that Amazon Home Warranty used different outlets to advertise service contracts to home buyers and sellers with Amazon Warranty Administrators listed as the administrator of residential service contracts.
It also maintains that the two Ohio addresses are office rental spaces and neither has employees.
The company also reportedly claimed its contract covered repairs and replacements for major systems and appliances but did not provide customers the advertised benefits, according to Yost's office.
“If you promise you’re going to do something and you don’t, that’s a lie,” Yost said. “We teach our children to be honest and work hard – a basic lesson this company should learn.”
Yost is asking the court to require the company to change their business practices to comply with Ohio law, reimburse consumers and pay civil penalties and court costs.
His office asks those who believe they have been victimized by Amazon Home Warrant or Amazon Home Warranty Administration to contact them at www.OhioProtects.org or call 800-282-0515.
