Central Ohio BBB most complained companies for 2017

FILE - In this Feb. 2, 2011, file photo, a wallet containing cash and a Visa card is displayed in Surfside, Fla. (AP Photo/Wilfredo Lee, File)
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The Central Ohio Better Business Bureau has tallied up a lot of numbers from 2017 that shows what many of you inquired and complained about.

More than 1.5 million consumers turned to the Central Ohio BBB for information on Central Ohio businesses in 2017.

Over the course of the year, BBB took action with over 7,000 complaints while consumers looked to BBB customer reviews over 400,000 times.

“In the past, consumers would come to BBB for complaints,” said Kip Morse, President and CEO of BBB serving Central Ohio. “In 2017, we saw a large increase in the number of consumers who were looking at customer reviews, which shows us that consumers are not only using BBB to research companies, but to share their experiences as well, creating a dialog between businesses and consumers.”

The BBB local database names the Top 10 most complained, inquired and reviewed industries of 2017.

The BBB wants to hear from you in 2018 too. The BBB Scam Tracker can show you if a business you’re dealing with has complaints against it here in central Ohio and nationwide.

The Top Ten Most Inquired About Industries of 2017:

1. Roofing Contractors (60,674)
2. Construction Services (60,660)
3. Collections Agencies (37,660)
4. Used Car Dealers (33,601)
5. Heating & Air Conditioning (36,741)
6. Insurance Companies (33,600)
7. Credit Cards & Plans (31,314)
8. Home Builders (28,941)
9. Plumbers (26,107)
10. Painting Contractors (21,360)

The Top Ten Most Complained About Industries of 2017:

1. Credit Cards and Plan (1,194)
2. Furniture Stores (574)
3. Insurance (346)
4. Clothing (302)
5. New Car Dealers (290)
6. Banks (279)
7. Used Car Dealers (250)
8. Collection Agencies (218)
9. Apartments (170)
10. Windshield Repair (164)

The Top Ten Most Reviewed Industries of 2017:

1. Heating & Air Conditioning (848)
2. Roofing Contractors (473)
3. Plumber (407)
4. Publishers Magazine (361)
5. Credit Cards & Plans (213)
6. Used Car Dealers (207)
7. New Car Dealers (194)
8. Apartments (190)
9. Basement Waterproofing (153)
10. Electricians (148)