BBB explains gift cards from "Jen" arriving in mailboxes across central Ohio


COLUMBUS - A note in the mail from someone named "Jen" that appears to contain gift cards has stirred the attention of residents across Columbus. Consumer groups confirmed to 10TV the cards are part of a marketing technique.

The Better Business Bureau says the cardboard printout, appearing to have gift cards for items like car seat canopies, children's shoes and hats, hails from a company called Mother's Lounge. Consumer experts say all of the brands listed on the paper in the mail are separate companies under the umbrella of Mother's Lounge.

There are more than two dozen reviews on the BBB's website.

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While every customer may not have been happy, Mother's Lounge is a legit company. The BBB said the e-commerce company offers products to buy online and customers are able to input the code from your mailer. However, the cost of shipping is $15 or $20 which, according to those consumers leaving complaints, is roughly what the products cost in a store.

The company behind the mailer has 27 complaints, which, according to the BBB, is not unusual for a large company the size of Mother's Lounge.

"When shopping online, be sure to take your time, and read the fine print before submitting your order. Look for the return policy; although many online orders can be returned for a full refund, others have restocking fees. Some items cannot be returned; know before you buy," a statement from Central Ohio Better Business Bureau read.

In addition to a live chat service online, Mother's Lounge also lists terms and conditions, one of which reminds buyers “all sales final."