SEATTLE (AP) — Some Seattle-area taxi drivers are trying charm school as a way to improve their customer service and fight off competition from other ride services.
KOMO-TV reports (http://is.gd/SrJwlW ) that about 130 drivers from Yellow Cab sat in a classroom Tuesday to listen to hospitality management instructors from South Seattle College. The four-hour program focused on connecting with customers, leaving a good impression and dealing with complaints productively.
One of the region's major cab companies, Yellow Cab, asked the college to design the class in response to competition from app-based ride services companies like Uber and Lyft.
Cabbie Paul Cheema says he and his fellow drivers want to show customers they're trying to make a change in the industry.
The class costs $60. Another was scheduled for Thursday, with more planned if reviews are favorable.
Information from: KOMO-TV, http://www.komotv.com/