PHOENIX (AP) — An audit by the Veterans Affairs health care network in the Southwest shows officials knew years ago that employees were manipulating data on doctor appointments.
The Arizona Republic reports (http://bit.ly/1lJqWkL ) that officials failed to stop the practice despite a national directive.
The 2012 audit found hospitals and clinics in Arizona, New Mexico and western Texas chronically violated department policy and created inaccurate data on patient wait times using a variety of methods.
In New Mexico, schedulers would sometimes cancel appointments and remake them to reflect acceptable wait times. The Albuquerque Journal reports (http://bit.ly/1nu90aq ) details of the rigged scheduling were among the findings of an investigation trigged in 2013 by a whistleblower complaint.
Allegations that dozens of veterans died while awaiting appointments at the Phoenix VA medical center first triggered the national uproar over the VA.