AKRON, Ohio (AP) — Ohio's Bureau of Motor Vehicles says a glitch that kept some drivers from getting or renewing their licenses this week has been resolved.
The BMV said Friday that it is again able to process licenses. It apologized to inconvenienced customers and had offered letters explaining the problem so that drivers who were prevented from getting licenses wouldn't be unfairly penalized for it by law enforcement officials.
The agency says the problem started Monday with a software update, and sporadic outages affected access to databases that help check drivers' records. Some people seeking to get their licenses were able to do so, but others weren't.