Glitches Cause Familiar Problems On Health Care Website

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UPDATED: Monday March 31, 2014 11:40 PM

For hours Monday morning and afternoon, new users could not register for health insurance. It meant more frustration for one central Ohio woman.

"I'm so frustrated. I'm almost speechless," said Colette Haley.  "Why now? Months and months later, it still can't handle it, makes no sense to me at all."

10TV was with Haley on October 1- the first day of enrollment -when she found the healthcare.gov website not functioning.

After having no success on that first enrollment day, Colette waited until the last day to try again.

Open enrollment on the health care exchange ends at midnight on Monday.

Haley tried to finish her healthcare plan, but then waited on the phone only to be told she had to try again this afternoon.

At 2 p.m. she tried again.

"I know the one that I want at this plan, but it's not going to let me," said Haley.

A message told her that there were too many users and to try again later.

This was not an isolated case.

HealthCare.gov went down Monday morning for extended maintenance then had problems in the afternoon.

"There's no question it would have been great to have a fully functional smooth website on October 1," said Health and Human Services secretary Kathleen Sebelius.

Sebelius told 10TV that despite the rocky rollout; at least 9.5 million uninsured people have gained coverage. Many this past weekend alone.

"We had over two million people visit the website, and we had over 500,000 people call the call center," said Sebelius.

Haley ended up leaving a message on the toll free number and was told a representative would be back with her in 5-7 days.

"I'm still a supporter of the Affordable Care Act, but I don't think this was well planned or thought out," said Haley.

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