A warning has been issued from the Better Business Bureau for a company operated in Columbus and Cleveland.
Wellness Laser Center & Med Spa is located at 470 Olde Worthington Road, Suite 200. There's also a location in Beachwood.
The facilities offer laser liposuction or "LipoLaser" services.
The BBB says numerous customers have reported problems setting up appointments after pre-paying for online discount deals. Complaints include unreturned calls and months of appointment delays.
Some customers who have made appointments also questioned the practices of the company. They called the clinic "unprofessional and unorganized."
"I was unable to reach anyone at the office for days. When I reached someone, the level of customer service was non-existent. I was told a doctor would be performing the assessment. I sat in the waiting room for 35 minutes, waiting. There was no doctor," read one complaints of the Westerville office.
Customers at the Beachwood location said the staff was inexperienced and could not answer questions regarding the treatments.
BBB officials say they are concerned about the business model and also question the practice not using licensed physicians for the treatments.
The Ohio Medical Board says that laser liposuction services may only be performed by a licensed physician.
Authorities at the BBB have referred Wellness Laser Center to the Ohio Medical Board and Ohio Attorney General for further investigation.
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