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Long lines and short patience make for a difficult time for some parents getting their children enrolled in Central Ohio's largest school district.
On July 9, Columbus City Schools opened a Central Enrollment Center for parents. The district said the goal was to make enrolling a child as easy as possible.
But parents say it is anything but easy.
The enrollment center is only for those who are new to the district or changing schools due to a move or a change of address.
Parents tell 10TV that the center stays packed, and it takes hours to get anything done.
The line inside Columbus City School's Central Enrollment Center extended outside to the front lawn on Monday.
Inside, parents say it was worse.
“This is my first year in Columbus City Schools,” said Desarae Bailey. "But it is just a madhouse in there. People are pushing people and everything in there."
Bailey says after spending four hours at the center Monday, she still had not finished the enrollment process.
"They are trying to, but there are so many people in there, it's hard to tell where people are going. They call your number, and you're outside, they have to come find you before they go to the next person.” said Bailey.
School starts on Wednesday, and lines are apparently getting longer.
Melanie DiMarzo says it was packed when she came three weeks ago.
"I was here maybe three or four hours. It was a really long line,” said DiMarzo.
She says she had to come back because her daughter's school still did not have her child enrolled. She says this visit was worse.
"There really is no other word to describe it - just a mess. (It is) disorganized. (There is) confusion, chaos," she said.
Columbus City Schools says when it opened its enrollment center last month, it handled roughly 1,000 enrollments a week and had no complaints.
But the district says many parents have waited to the last minute and says it will take longer if a parent has not completed their paperwork in advance, their children have special needs or they have not brought all the documentation they need.
Whatever the reason, some parents say this experience has left them worried about the rest of the school year.
"It's pretty bad,” said DiMarzo.
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