Moving Company Accused Of Holding Customers’ Property Hostage


UPDATED: Wednesday October 10, 2012 6:07 PM

The Better Business Bureau is warning customers about a growing number of complaints against a central Ohio moving company.

Integrity First Moving, located at 474 South Grener Ave., is accused of holding customers’ property hostage while asking them to pay a higher bill.

Angelina Bass is still upset over her move.

“They chipped the wood, you can see the chip is gone, then they covered it up with black magic marker,” said 69-year-old Bass.

It’s more than damaged furniture that has her upset.

Bass said Integrity First Moving quoted her a price of $645 over the phone. She said they then charged her $1,193.50 on just the first day.

Bass said she got another bill for $1,276.73 when the movers returned.
 
“They said they had more man hours in it than they anticipated,” said Bass.

The movers then threatened to hold her belongings hostage if she did not pay, according to Bass.

She said their business ethics were “absolutely terrible.”

According to the BBB, Integrity First Moving has had 17 complaints in the last year, which garners them an “F” grade. The agency plans on forwarding the case to the Ohio Attorney General’s office.

The First Integrity Moving general manager denied the claims against his company.

"We are an hourly business. We never give a binding estimate over the phone. We make 10,000 moves a year. The fact that we have 17 complaints a year means we are satisfying nearly all our clients,” he told 10TV News.

As for Bass, she feels she was taken advantage of by a company she thought she could trust.

“Integrity does not match them, crooked would be more appropriate,” she added.

Watch 10TV News and refresh 10TV.com for more information.

More Information: The Better Business Bureau recommends using a website called www.protectyourmove.gov or their website at www.bbb.org.

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