A federal lawsuit filed in Columbus on Tuesday accuses Urban Active of improperly billings tens of thousands of customers in several different states, Consumer 10's Kurt Ludlow reported.
The lawsuit accuses Urban Active of continually and repeatedly overbilling customers after membership contracts had expired, or adding late fees and then improperly deducting payments from the customers' bank accounts.
In an e-mail, Urban Active's general counsel John Gragg said quote "I cannot comment on pending litigation, but I can say we will vigorously defend our good name."
The lawsuit is the second filed against the chain in as many weeks. A lawsuit filed last week accused the club of breaking Ohio consumer protection laws; failing to provide copies of contracts for personal trainers when they were signed; failing to tell consumers their rights to cancel their contract within three days; and misrepresentation of the terms of the contract cancellation.
Both lawsuits seek compensation for affected customers, Ludlow reported.
Both lawsuits are potential class actions, which could mean they would represent thousands of customers.
Last week the Central Ohio Better Business Bureau gave the company an F rating after seeing more than 200 complaints from customers.
The Ohio Attorney General said his office has received dozens of complaints so far this year.
To be eligible to join the Federal class action lawsuit, you must have been an Urban Active customer who bought a membership between after March 27, 2000. You can contact Mark Troutman or Mark Landes at the law firm of Isaac, Brant, Ledman & Teetor, LLP, at 614-221-2121 or firstname.lastname@example.org for more information.
If you'd like to join the lawsuit filed in the Franklin County Court of Common Pleas, you must be an Urban Active customer who had a contract for personal training after Nov. 1, 2007. You can contact Tom McCormick at the law firm of Vorys, Sater, Seymour and Pease, LLP, at 614-464-6433 or visit this Web site for for more information.
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April 14, 2011:
Lawsuit Says Urban Active Broke Ohio Consumer Laws
April 13, 2011: Urban Active Responds To Consumer Complaints
April 12, 2011: After Hundreds Of Complaints This Year, BBB Gives Gym An 'F'