Software Glitch Causes Taxing Times For Estimated 30,000 Ohioans


A tax-preparation glitch could delay the returns of an estimated 30,000 Ohioans by up to six weeks.
The Cleveland Plain Dealer reported the estimated number of affected Ohioans on Thursday. The Internal Revenue Service said Wednesday that the glitch will affect about 660,000 tax returns nationwide
The IRS said that a problem with a limited number of software company products affected some taxpayers filing a form used to claim educational credits between Feb. 14 and Feb. 22.

“I was able to complete my return on Feb. 14,” said Upper Arlington resident Andrew Miller, who filed his taxes online through H& R Block. “I started it back in January with the assumption that it would be the regular 21-day waiting period. Well, needless to say, that has long since come and gone.”

In a statement, the IRS said that a software problem resulted in thousands of tax returns “requiring additional review” by the IRS.

The statement says that it could take four to six weeks to issue a refund.

Check your return status: IRS: Where's My Return?

The agency didn't name any companies in the statement. But Kansas City-based H&R Block has been informing customers about problems.

H&R Block spokesman Gene King says the problem involves other tax preparers beyond H&R Block.

Taxpayer Nichole Maxwell, a fulltime student, said that she and her husband received an email from their tax preparer saying that their returns had been accepted more than a month after they originally filed. She said the IRS told her to expect her refund by April.

“My husband works a fulltime job, 40 hours a week, and we barely get by on that with me taking off work,” Maxwell said. “We were actually going to use this money to pay the bills to make stress go down a little bit, so we weren’t living month to month, paycheck to paycheck,” Maxwell said.

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